Less than one year ago we purchased a Splash Chocolate Sectional from this store. Over $4000 spent on this couch. With this purchase, we also bought the Extended Replacement plan. Now, less than a year later, we have pin feathers coming out of one headrest and two cushions have collapsed. We call Ashley about this and what do we get? A clueless salesman who tells us to refer it to a customer care number. After a rather lengthly back and forth, we now have to wait 3 months for them to get the "parts" to "repair" the cushions in the couch. Apparently, nothing is being done about the feathers coming out of the headrest. If I were you, I wpuld steer clear of this company. Terrible customer service and even worse warranty and replacement plans.
Edit: they admit that the replacement plan is not an actual replacement plan. We were lied to when it was sold to us. DO NOT BUY FROM THIS PLACE. 4,000 bucks on a couch, its falling apart and they won't to anything about it.